Blog Archives

Appreciating the Anti-Social Side of Social Media Managers

If you’re taken the Myers-Briggs, what are the ABCs of your personality? Well my results always teeter totter on that first letter of those four letter results. Oddly, the others always remain the same. Today and most days, mine is INTJ – I being for introvert. In more uncomfortable moments, I play chameleon and land on E.

For those of us who do digital and social media for a living, the expectation is that we are, in fact, highly social beings. Business requires us to be extroverts, especially those of us in social business, so where does that leave introverts who need time for themselves and do businesses/companies appreciate the introverts who just need a social time out?

In my Sunday morning TED video binge ritual, I came across Susan Cain’s “The Power of Introverts.” It left me feeling a little empowered, and yet a little frustrated. Empowered because I want the change, and understand that if you want something, you must demand it and have the courage to not just believe but to act. Frustrated because it only stirs up moments of self-doubt and frankly guilt for my need for solitude.

In January, Forbes published an article entitled, “The Secret Power Of Introverts” highlighting Cain’s book – Quiet. I’ve included a video of Cain’s TED talk below. In the video, she talks about the advantages of introverts, the need for us to share our strengths and talents, and the need for a societal shift to appreciate introversion through behavior and action.

Susan Cain: The Power of Introverts (TED talk)

Susan concludes her talk with these 3 Call-to-Actions:

1. Stop the madness for constant group work
When I graduated from undergrad, I remember the incessant amounts of group work. Yes, we do need to learn the skills of working together, but we also need to learn to work in solitude. As I get ready to start my MBA, I am fully aware that the program will require LOTS of group work. Ideas are often sparked by interactions, but there is supreme value in autonomy and independence – for introverts and extroverts alike.    

2. Go to the wilderness
I love her call for us to unplug. We live in a constantly connected world. I spend approximately 85+ hours of my week engaging and interacting with people, whether online or offline. So, when it comes time for the weekend, especially Sundays, I need a time out! For years, I felt shame and guilt for my need for solitude. Now, I mainly think, “Screw it! I need me-time.” And that’s perfectly okay.

3. Look inside and share what’s in your suitcase.
Many of us forget to listen to our own voice – find time for reflection and deep thought. We’re running. Running here, running there, running off somewhere. But rarely do we make the time to commit to ourselves. I may not come up with genius or innovative ideas or thoughts that I’ll share with the world, but I believe in process. And hopefully, as I process through those ideas and challenges for my company and our world, I may make some sort of lasting impact. So although I may not open my suitcase to everyone, all at once, we introverts can give little peeks.

And, what about you? Are you an introvert or extrovert? What are your thoughts on Susan Cain’s “Power of Introverts”?

 

Relationship-Building: Transitioning Online to IRL

Social media is a philosophy. It’s how we engage as human beings. It’s doing the right thing. And it’s being open, honest and transparent. But, it also has its pitfalls. At the end of the day, it’s all about relationships.

Well, Women’s Health magazine says there are 15 defining moments of a relationship. A relationship online or IRL (in real life) still has milestones we have to reach. But transitioning from online to IRL is not easy. We, as humans, crave deeper connections. Do you consider it dating someone if that relationship has only been online? Honestly, I wouldn’t. It might actually be a little creepy. So, how do you bridge to that — the IRL relationship?

I’m no expert, but here are a few tips I’ve found along the way.

Be at the right place, at the right time.
This is the hardest tenet, but it also means you have to seek out opportunities too. Sure it’s coincidence that you may be on a plane with someone you. Someone wise once told me, you never know who you’ll sit next to on that next flight. And time and time again, I’ve been amazed by just taking out my headphones.

Face to face / voice to voice.
That first phone call is a little unnerving. Reacting in real-time and in more than 140 characters. As we would online, listen first and invest in the relationship. Working with bloggers and customers, what I’ve learned is take more time listening to how their day went, what they are looking for and then working to propose a solution.

Don’t force it.
I admire the people who can just walk up to someone and talk to them. But often when I stick around, I’m turned off by the cut to the chase mentality. Don’t walk into a room thinking what can you do for me, but what can I do for you. The key here is to be genuine and a little self-less.

Be open to expanding your network. 
The key is – be open. I’ve met some incredible people through networking online – primarily Twitter. From chatting about my favorite TV show (insert plug for Fringe here), learning social media trends and best practices, or professional career coaching – I’ve been floored by the broad network of people.

Commit and invest.
You get out what you put into it. So spend the time and invest in those relationships. I know we get busy, hell – I haven’t posted for months, but when you can, carve out some time to invest. That one person you worked with on one project for a client, may end up being a lifelong friendship. Use the tools to maintain the relationship. I use Twitter and Facebook to keep in touch with both my online and IRL friendships.

Do you have tips you’d like to share?

Top 5 Tips for College Grads

Thousands of college graduates are submitting their resumes for internships and jobs this summer. They’re all hoping to land their dream jobs, or maybe just a job to pay off their $22,900 worth of loans. Ah yes, the generation that gets to walk away with the title: most indebted ever (according to WSJ). But there’s so much more than packing up your cap and gown and looking through the CareerBuilder.com website. Here’s my top 5 tips for this year’s graduates. Hope it helps you in your search!

Top 5 Tips for 2011 Grads 

  1. Find your professional and personal line. I can’t tell you the number of resumes I’ve seen float into my inbox where it takes one search button to tell me all their dirty laundry. Expect employers to Google you. And expect that your first impression may be your last. We recently had interns send us their one paragraph biographies, and I have to admit, I was a little disappointed. Writing is a critical skill, and writing professionally is one that schools just don’t teach. Be more cautious.
  2. See life with a wide lens, and don’t be afraid to dream. The worst thing you can do is just think about the job, one title, pay check, promotion at a time. When I graduated, I had my heart set on law school. To kill time, I took an internship that changed my career path quite dramatically. Don’t be afraid to find new passions and follow them where they lead you.
  3. Be confident, but not a jerk about it. The worst thing you can do is walk in thinking you know everything. Be humble and willing to learn and grow. Admit when you’re wrong (I’m still learning this one), and don’t be afraid to ask for help (still learning this one too). Your colleagues and mentors are there to help you and guide you. They are the best thing that will happen to you in your career.
  4. Get involved. There are plenty of professional organizations all over the country, and most of them have groups for young professionals. Don’t be afraid to meet new people. This is the perfect time to expand your network. The first thing I did when I graduated was find organizations to volunteer for. From professional organizations to non-profits – I volunteered for committees, went to networking events, and more. I’ve met some great friends, colleagues and learned of additional growth opportunities.
  5. Work/life balance is hard. No one told me how hard this would be, nor was it ever taught. Your balance is likely different than mine, and you may take a few years before you find the balance that works for you. I’m still tweaking mine every day.
So folks, do you have any tips for the class of 2011? Share them in the comments section!

How to: Avoid Getting on the Sh*t List

Today, I’d like to tell the story of how someone who went from professional networking relationship to avoidance at all costs. Once upon a time, I met a nice, charming woman at a networking event. Let’s call her Pam. Pam seemed smart, but was looking for local connections who might need printing services. I wanted to help her. I told her that I might be able to get her in touch with a friend who was launching a program and might need her services. Foreshadowing, this is where I went wrong.

Fast forward four weeks later. I’m rushing into my event venue, running late as always. I look around to ensure my speakers have arrived. I see Pam in the corner of my eye. I give her a quick, friendly hello as I frantically drop the box of materials, start searching for my jump drive and clicker, and pull out my laptop. Just as I hit the power button, I feel a rush come toward me. It’s Pam. Our interaction goes a little something like this:

Pam: I still haven’t heard from you about your friend. You told me you were going to send me her information.

Me (inside voice): Really? Not a how are you? You look like you’re busy, so I’ll leave you alone? Does this at all seem appropriate to ask? Let alone how you’re approaching this.

Me: Sorry about that. I’ve been super busy lately (like now), and have been traveling these past few weeks. Keep me honest and remind me.

Pam: Well send it to me. I’m really looking forward to connecting with her.

Me (inside voice): Breathe. Lady, this isn’t a good time. And this isn’t all about you.

Pam (just now realizing this wasn’t a good time):  Has anyone ever told you how cute you are?

Me (inside voice): Are you f-ing KIDDING me? Patronizing me sounds like the smartest place to go, right? Do I seem that shallow for you to think that I would bow at flattery? Honey, not if you were a 5′ 8″, blonde with slender features and an Australian accent. Well, maybe … if that person was Anna Torv.

Pam: Has no one ever told you that?

Me (inside voice): I really can’t handle you any more. I’m now an extra 5 minutes late because of this pointless exchange and if I continue to talk to you, this laptop that I’m grasping so tightly might not make it to the presentation.

Me: Um, thanks. Talk to you later Pam.

So clearly, there are a few key learnings from this. As I processed and reflected on my interaction with Pam later that day, I thought to myself – if people like Pam turned me off and made it on my sh*t list, then where did she go wrong and how can we ,as marketers, start treating people like we would in daily life. Unless you’re Pam that is. Meeting people offline (or IRL) and online are fundamentally the same. So, here’s a short list of what I came up with.

Timing is everything. When I’m reaching out to bloggers, the first thing I do is read their recent blogs, tweets and Facebook posts (if we’re friends). If they say that they’re stressed, heading out of town or having a “terrible, no good day,” I wait. Pushing your topic only makes you seem oblivious and selfish. Pam clearly saw that I was stressed, but approached me the way she did. And we all know that didn’t end well for  her.

Don’t make it all about you. As marketers and communicators, we’re constantly stressed about getting our key messages out to the public, getting that hit/sale and moving on to the next person. Earlier this week, I was at a career fair and sitting at that booth showed me the flaws we make as professionals. We know the people who bounce from one booth to another. The ones who didn’t take five minutes to research your company and open with, “I’m looking for a job”. Newsflash – you just made it to my recycle bin. Customers are asking, “What’s in it for me?” Get to know them and tailor your communications to fit their needs. Our customers hold all the power. The days of push (or pushy) messaging are over. It’s not about you. It’s about us.

Be genuine. Nice guys used to finish last, but not anymore. In a world where motives are always questioned, being genuine and authentic will get you further than those who blatantly seek to fulfill their agenda. A brand’s role is to offer and provide assistance. As we enter Web 3.0, brands will either make it through consumer’s filters, or they won’t. To position ourselves and ensure that we remain relevant, we need to be seen as a resource that seeks to genuinely help our consumers. This is where Apple, Zappos, Best Buy and Southwest Airlines have all won. How are you helping others?

We’ve all been in situations where someone turned us off because of how they approached us, what was said and what they wanted us to do. What have you learned from those situations, both offline and online? Share your key learnings!

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